Thank you for visiting and shopping at Geoskincareau.com. All our products and orders are packed and dispatched from Melbourne, Australia. We make every effort to ensure that your purchases arrives to you in a perfect condition and to the destination as soon as possible, however if the parcel is in the hands of the courier company, we are not responsible for their performance. We will do our best to monitor and investigate if any issue arise.
An email confirmation will be sent to your email after placing your order with us. Please keep this email as a proof of your purchase.
The processing time for orders is 72 hours. However, some orders may ship within as few as 48 hours. We will contact you for some reason if there are any delays.
We ship internationally
1) Standard Shipping
Free Standard Shipping on all orders Australia-wide. After your order has been shipped, delivery time within Australia is 7-14 days depending on the locations.
Free International Standard Shipping on orders over $180. After your order has been shipped, delivery time vary widely from country to country.
We work closely with Auspost and DHL to help reach all our customers. Once your order is confirmed and shipped, you will receive a link to track your package.
There are several reasons why a package gets lost or becomes a deliver exception. We've found that in most case, the package is either in the building or with a neighbor. Geoskincare Australia politely requests that customer look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at email@example.com to report missing or lost packages.
If there is any damage to the packaging on delivery, please contact us immediately at firstname.lastname@example.org.